PensionView - App

PensionView - App - Privacy Policy

Equiniti Paymaster (1836) Limited – PensionView App – Privacy Notice

June 2018

We understand how important your personal data is and are committed to protecting and respecting your privacy.

‘Personal Data’ means any information relating to or which identifies you.  This can include items such as your name, address, phone number, identification numbers (such as an account number), location data or online identifiers.   

The General Data Protection Regulation (GDPR) regulates the processing of personal data.  The GDPR seeks to protect your rights to your personal data by setting out, amongst other things, the conditions under which the processing of personal data is lawful, the rights of data subjects and the standards that organisations handling personal data must adopt.  This Privacy Notice is issued in compliance with GDPR and seeks to explain:

  1. Who we are;
  2. Products and services covered by this Privacy Notice;
  3. How we collect your personal data;
  4. Why we collect your personal data;
  5. How long we hold the personal data ;
  6. The conditions under which we can share it with others;
  7. Overseas processing;
  8. How we keep your personal data secure;
  9. Your personal data rights and how to exercise them;
  10. Useful information; and
  11. Any further questions.

1. Who we are

Equiniti Paymaster(1836) Limited (EQP) is one company within the Equiniti Group.  Our main business is pension administration services and HR administration services.  Our registered address is Sutherland House, Russell Way, Crawley, West Sussex, RH10 1UH and our ICO registration number is: Z4790890.

EQP is a ‘Data Controller’ for the Pension View App.  This means that we are responsible for deciding how and why we hold and use personal data about you.

In this Privacy Notice, ‘we’, ‘us’ and ‘our’ will always mean EQP, as Data Controller. 

2. Products and services covered by this Privacy Notice

This notice applies to the Pension View App only.  This App allows you to, or provides you information on how to, access your pension information held by your Pension scheme provider.

This Privacy Notice does not apply to any of the underlying pension account information that you access. 

Pension schemes are offered by Trustees’ and you will need to see the Privacy Notices of the Trustee or Corporate for details on how your personal data is managed as part of your pension administration.

3. How we collect your personal data


Keeping your personal data up to date

It is important to us that the personal data we hold about you remains accurate and up to date at all times, please let us know as soon as anything needs updating or correcting.

4. Why we collect your personal data

Under Data Protection legislation we must always have a legal reason for processing your personal data. 

As part of the contractual obligations between us and you when you download the App, we:

We also need to ensure with comply with legal obligations and ensure the proper administration of our business, such as enabling and monitoring your use of our App.

We are also always looking to improve our App and ensure that the content of this App is presented in the most effective manner for you and for your device.  To do this we undertake troubleshooting, data analysis, for research, statistical and survey purpose and assessing how you interact with our App.  We do this because of our legal and regulatory obligations in offering our services to you, as part of contractual obligations between us and you as well as ensuring the proper administration of our business.

5. How long we hold your personal data

Your account number and other identifiers are held on your mobile device for as long as the App is installed

Information relating to your use of our App is retained in line with retention policies that are subject to regular review and assessment.

6. The conditions under which we can share your personal data with others

The information we hold about you is confidential and we will only share your personal information to enable us to deliver the App service, examples are as follows:

We will only transfer your personal information to trusted third parties who provide sufficient security guarantees and who demonstrate a commitment to compliance with applicable law and this policy. 

We are also required to share your personal data with other third parties such as Regulators and supervisory authorities; police and law enforcement agencies.

7.  Overseas Processing

Information collected relating to your use of the App is securely held in the EEA and EU.

8. How we keep your personal data secure

We understand how important your personal data is to you and we take appropriate steps to ensure that it remains secure.

We also use secure ways of communicating with you when providing your account information.

You must immediately inform us if you become aware, or suspect, that someone else has knowledge of your account details.

If you have any concerns about the security of your mobile devices, we suggest you read the advice of Get Safe Online, which can be accessed at

9. Your personal data rights and how to exercise them

You have rights in respect of the personal data that we hold about you.  A summary of your rights is provided below.  Some of these rights are conditional and depend upon why we are processing your personal data.

10. Useful information

We review our use of your personal data regularly.  In doing so, we can change what personal data we collect, how we keep it and what we do with it.  As a result, we can change this Privacy Notice from time to time to keep it relevant and up to date.

We will endeavour to alert you to these changes so that you can check you are happy with it before proceeding any further.  Please look out for notices from us alerting you to these changes and take a moment to ensure that you’re happy with any changes.

This policy was issued June 2018.   If you require copies of previous versions of EQP Privacy Notices, please contact the Data Protection Officer using the contact details noted below.

11. Any further questions about this Privacy Notice

We hope that this Privacy Notice has been helpful in setting out how we handle your personal data and your rights to control it. 

Please visit our Customer Privacy Centre online at https:\\ where you will find our full EQP Privacy Notice as well as general information about your rights and how Equiniti safeguards your data; or contact our Data Protection Officer:

Lines are open 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales

Read our other privacy policies

Online Subject Access Request

You can request a copy of the data we hold using our secure online system EQ Synergy.

Raise an online Subject Access Request here (opens in new window)

Still have questions?